Shipping Policy
Worldwide shipping, with free delivery on orders over $100 AUD
This policy outlines how KitchenPro processes, dispatches, and delivers orders placed on kitchenpropty.com.
Last updated: 27 March 2026
1. Dispatch timing
Orders are generally processed within 1 to 2 business days. During sale periods, public holidays, or unusually high demand, dispatch may take longer.
2. Standard shipping
Standard shipping is free when your order total is over $100 AUD. For orders below that threshold, shipping costs are calculated at checkout. Typical delivery times are 3 to 7 business days for domestic orders and 7 to 14 business days for international orders, depending on destination.
3. Express options
Where express shipping is offered at checkout, the additional cost and estimated timeframe will be shown before payment. Exact transit times depend on carrier coverage and destination.
4. Delivery areas
KitchenPro ships worldwide. Delivery times vary by destination. International orders may be subject to local customs duties and taxes, which are the responsibility of the buyer. We may restrict shipping of some products to certain destinations if carrier or handling limitations apply.
5. Tracking
Once your order is dispatched, tracking details will be issued where available so you can monitor delivery progress.
6. Delivery delays and failed delivery
Delivery times are estimates only. Delays can occur because of severe weather, transport disruptions, carrier backlogs, or address access issues. If a parcel is returned to us due to incorrect delivery details or repeated failed delivery attempts, re-delivery charges may apply.
7. Incorrect shipping details
Please check your delivery information carefully before placing an order. KitchenPro is not responsible for delays or extra costs caused by incorrect or incomplete shipping details provided at checkout.
8. Shipping enquiries
For help with a shipment, contact us at support@kitchenpropty.com or call +61 2 9644 1800.